Privacy Policy

Effective Date: 10/01/2025

At Serenity Spa Oasis, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, book an appointment, or receive services from us.

Information We Collect

We may collect the following information:

Full name
Phone number
Email address
Billing information and payment details
Appointment history and service preferences
Communications with our business
Information you voluntarily provide through forms, reviews, or surveys

How We Use Your Information

We use your information to:

Schedule and manage appointments
Process payments and cancellation fees
Send appointment confirmations, reminders, and updates
Respond to inquiries and customer service requests
Send feedback requests following your appointment
Improve our services and customer experience
Comply with applicable legal obligations

Payment Information

Payment information provided through our online booking system is processed securely by our payment providers. Card information saved on file may be used to enforce our cancellation and no-show policy when authorized by you during the booking process.

We do not store full payment card details on our own servers unless required and supported by our payment processor.

SMS Communications

If you opt in to receive SMS messages:

We collect phone numbers when customers book appointments or submit forms.
SMS messages are only sent with explicit user consent.
Customers may opt in separately for appointment-related and promotional messages.
Message frequency varies.
Message and data rates may apply.
We do not sell, rent, or share mobile numbers or SMS consent data for marketing purposes.

No Sharing Policy

We do not sell, rent, or share mobile phone numbers or SMS consent data with third parties for marketing purposes.

We may share data only with service providers strictly necessary to deliver SMS messages (e.g., messaging platforms), and only for operational use.

Your Rights

You may request to:

Access the personal information we maintain about you
Update or correct inaccurate information
Request deletion of your information where permitted by law
Opt out of marketing communications

To make a request, please contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, please contact:

Serenity Spa Oasis
Phone: (949)488-0058
Email: serenityoasiswellnessgroup@gmail.com
Website: www.serenityspaoasis.com